At PPT we offer a wide range of services across a diverse set of industries including Commercial, Federal, SLED, SMB, Retail, and Healthcare Markets.  This experience coupled with our highly trained W2 Field Service Force, our brick and mortar locations and our extensive network of strategically located forward stocking locations allows us to provide a wide range of services with uplifted SLA’s to our customers with confidence. 

Services Overview:

Service Level Offerings:

Next business day on-site response

Same day, 4 hour on-site response

24x7x4 Hr. on-site response

Next business day replacement

 

Hardware Support :

On-site desk side Maintenance and Repair

Advanced exchange hardware programs

Depot repair/replace

Accidental Damage Protection

Hard Drive retention

 

 

Centralized Contract Management:

One call

One contract

 

Vendor Neutral:

All major OEM’s

Services Available on a Global Basis

On-site installation - Unpacking, setup and hardware test

IT Refresh Services – Project Based Deployments

 

 

Install, Move, Add and Change (IMAC)

Web-based ticketing/reporting