Prism Pointe Technologies™

Certified Help Desk Services
Prism Pointe Technologies™ offers a 24x7x365 Industry Certified Help Desk. We employee only the most qualified individuals. Our helpdesk staff carries the following industry certifications from all major OEM's (HP, Dell, Lenovo, IBM, etc.) in addition to: A+, MCSE, HP/ASE, HP/UNIX, SUN/SOLARIS, and CISCO. PPT's Help Desk provides excellent service not only for our customers, but also as support to our technicians in the field. In most cases our Help Desk technicians will have PPT's first contact with the end user. Valuable time and money is saved for our clients by accurately trouble-shooting the problem over the phone. PPT's Help Desk will notify the PPT field service technicians of the exact problem prior to their arrival on-site. This will ensure that the PPT technician arrives on-site with the resources and tools required to accurately resolve any issue in a timely and efficient manner.

Certified Help Desk Outsourcing
Increase your IT organizations effectiveness by outsourcing your Help Desk to someone who does it for a living. Your users have come to completely rely on the IT tools you have provided them. So what do you do to effectively support them when those tools go down? Many IT organizations began providing Help Desk services to solve this challenge but have found themselves managing a resource that is difficult to staff and manage effectively within the hours required by their users.

At PPT we manage this function for many organizations and have the ability to leverage our technicians across a much broader base of users and technologies. Since we are already staffed on a 7x24x365 basis, providing that coverage for you is simple and cost effective.

Extended Help Desk
Does your Help Desk keep the same hours as you organization or is there a service gap? We find that many organizations can only staff their Help Desk Monday through Friday 9:00 AM - 5:00 PM but have requirements beyond that. Because of this, we developed a service offering called PPT Extended Help Desk. With PPT Extended Help Desk, you can provide your users with extended coverage hours for your Help Desk. PPT works with you to customize a solution to provide Help Desk coverage for the days and hours you need.

Enhance productivity with flexible support coverage and response-time options
Increase equipment availability and productivity with quality remote and onsite support for your hardware, which includes any multi-vendor equipment. PPT Onsite Hardware Support covers desktops, workstations, servers, storage systems, notebooks and laptops, handhelds, network equipment, and printing and imaging devices.

PPT's flexible service lets you choose the response times, coverage windows, and service periods that meet your specific requirements while delivering consistently high value for your support dollars.

Web Based Customer Service Center Portal
PPT utilizes web based portals that provide an updated status of all of the following:

PPT's design team can customize any web portal to meet all of the customer's specific requirements. The portal is available 24x7x365 providing immediate and accurate up-to-date data. By using the information above, PPT is able to track incidents and problems in a knowledge database that is analyzed to better position and implement service processes to effectively meet customer needs. The PPT web portal is, yet, another solution available to streamline your organization's information requirements while cutting cost and increasing efficiency.